Regarding the state of emergency and Etoile Kaito’s response

Information 2021/01/07

【Important】Regarding the state of emergency and Etoile Kaito’s response

Thank you for your continued patronage.

Japan’s government has declared a state of emergency for Tokyo and three neighboring prefectures (Saitama, Chiba and Kanagawa) on Thursday, January 7th.
Currently, our Bakurocho store will be closed on Saturdays, Sundays, and national holidays.
We sincerely apologize for any inconvenience that we brought and thank you for your understanding.

Our online store ETONET is available as usual.
Also, we send information regularly through online platforms such as our blog and social media accounts including LINE and Instagram, aiming at creating a smoother purchasing experiences for our retailer members under such a circumstance.

■Regrading picking up orders at the Order Pickup Center
Order Pickup Center is not available on Saturdays for picking up orders.
Please refrain from choosing Saturdays when selecting preferred date of pick-up on ETONET.
※Orders received before 15:00 on Friday, January 8th will available for picking up on Tuesday, January 12th.
■Regarding orders forwarding to designated shipping agents at the Order Pickup Center
Order Pickup Center is not available on Saturdays for forwarding orders.
※Orders scheduled for forwarding on Saturday, January 9th will be forwarding to the agents sequentially after Tuesday, January 12th.

Thank you for your understanding.