{"id":10637,"date":"2023-01-20T12:58:44","date_gmt":"2023-01-20T03:58:44","guid":{"rendered":"http:\/\/etoile.co.jp\/?p=10637"},"modified":"2023-01-20T17:27:08","modified_gmt":"2023-01-20T08:27:08","slug":"etonet%e4%b8%8d%e5%85%b7%e5%90%88%e7%99%ba%e7%94%9f%e3%81%ae%e3%81%8a%e8%a9%ab%e3%81%b3","status":"publish","type":"post","link":"https:\/\/etoile.co.jp\/en\/etonet%e4%b8%8d%e5%85%b7%e5%90%88%e7%99%ba%e7%94%9f%e3%81%ae%e3%81%8a%e8%a9%ab%e3%81%b3\/","title":{"rendered":"Apology for the ETONET Bug"},"content":{"rendered":"

We sincerely apologize for any inconvenience caused led by the reopening of ETONET on January 16, 2023 (Monday), such as the inability to complete your order correctly.<\/p>\n

We are continuing our best efforts to resolve as soon as possible not only for the glitches caused by the large number of accesses during the renewal period, but also for the problems that caused other error.
\nBelow as a summary of the main problems that occurred for some of our members and response to those problems.<\/p>\n

    \n
  1. Unable to log in<\/li>\n<\/ol>\n

    \u2192The problem has been resolved for the most part. The white screen phenomenon is scheduled to be resolved on January 23.
    \n\u2192There have been some cases reported that the following [Things to try if you cannot log in] resolves the issue.<\/p>\n

      \n
    1. Problems during the purchasing process (not being able to add items to the cart, not being able to proceed to the checkout screen, etc.)<\/li>\n<\/ol>\n

      \u2192Most part of the problem has been resolved for now. The problem of not being able to proceed to the checkout (when there are items \u201cship on hold\u201d) is scheduled to be resolved on January 23.<\/p>\n

      We will report the status of the resolution in the ” Notifications” section of ETONET as soon as possible so please take a moment to check back.
      \nWe sincerely apologize for any inconvenience this may cause.<\/p>\n

       <\/p>\n

      \u3010Please try the following if you have trouble logging in.\u3011<\/h5>\n

      \u2460Please reconfirm your login URL\u00a0here<\/a>
      \n*The “Scanning App” service has been terminated. Please login from your browser.<\/p>\n

      \u2461Please try logging in from another device or browser.
      \n\u226aRecommended devices and OS\u226b iPhone, iPad, Android, PC (Windows, Mac) *The latest version.
      \n\u226aRecommended browsers\u226b Google Chrome, Safari, Firefox, Microsoft Edge * The latest version.<\/p>\n

      \u2462Please reset (clear cache) with the ETONET page open.
      \nIn case of Windows, you can reset by pressing “ctrl” + “shift” + “R”.
      \n*The login status may be canceled, or the saved ID and password may be deleted from the browser.
      \n*Clearing the cache includes deleting cookie information.<\/p>\n

      \u2463If you do not know your password, please go to “Forgot password” to get a new password.
      \n*Please use the e-mail address registered in your customer information when obtaining a password. If you are unsure of your registered address, please contact us.<\/p>\n

       <\/p>\n

      \u3010Inquiries about ETONET Renewal\u3011<\/p>\n

      Contact us from the special site for ETONET renewal<\/a><\/u>.<\/p>","protected":false},"excerpt":{"rendered":"

      We sincerely apologize for any inconvenience caused led by the reopening of ETONET on January 16, 2023 (Monday […]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/posts\/10637"}],"collection":[{"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/comments?post=10637"}],"version-history":[{"count":21,"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/posts\/10637\/revisions"}],"predecessor-version":[{"id":10659,"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/posts\/10637\/revisions\/10659"}],"wp:attachment":[{"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/media?parent=10637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/categories?post=10637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/etoile.co.jp\/en\/wp-json\/wp\/v2\/tags?post=10637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}